Terms & Conditions
Following the free consultation between Wagging Tails Dog Walking Services and the pet’s owner, please see below our terms and conditions.
You are required to fill a consultation form allowing Wagging Tails Dog Walking Services to gather important information about your pet.
All information given by the pet’s owner must be correct.
Any false information given (i.e. dog not aggressive, vaccination records…) will result in the termination of the contract.
We require that all dogs and cats are fully vaccinated, micro chipped and regularly treated for fleas, ticks and worms.
Kennel cough vaccination for dogs is highly recommended.
If a dog suffers from Kennel cough, Wagging Tails Dog Walking Services reserve the right to not walk the dog until he/she has reached a recovery stage.
In the event of an emergency, Wagging Tails Dog Walking Services will contact the owner as soon as possible to inform of any incident.
If your pet needs urgent veterinary care, Wagging Tails Dog Walking Services will take your pet to the nearest vet so appropriate professional care is provided.
Wagging Tails Dog Walking Services will not cover vet bills and we advise your dog is fully insured.
If your dog suffers from aggressive behaviour or represents a risk to public safety, Wagging Tails Dog Walking Services may decline to provide services.
Please note that in the unfortunate event of a dog attack, whether the client’s dog is the aggressor or the victim, Wagging Tails Dog Walking Services bears no responsibility to any costs incurred.
We highly recommend that all dogs are neutered.
Should your dog impregnate or be impregnated by another dog while under our supervision, Wagging Tails Dog Walking Services bears no responsibility for any consequences including any financial damages.
If you are happy for your dog to be exercised off the lead, please ensure she/he will return upon command. Your dog will not be let off the lead without your consent.
However, all new dogs are very likely to be walked on the lead for the first 3 months.
Each walk will last an hour from arrival at the park.
Wagging Tails Dog Walking Services aim to offer flexibility for all dog owners.
This is why walks are usually in the late morning, early and mid-afternoon and not at a specific time.
Wagging Tails Dog Walking Services will not be responsible for any damage caused by the pet in the owner’s property while the owner is away.
Wagging Tails Dog Walking Services request booking to be ideally made 24 hours in advance to avoid any disappointment.
A minimum of 2 group walks per week is required to join Wagging Tails Dog Walking Services.
If you require last minute care, Wagging Tails Dog Walking Services will endeavour to accommodate your pet’s requirements.
Booking your daily slots weeks in advance will ensure your pet doesn’t miss out.
Walk and visit cancellation can only be made 24 hours in advance.
If a cancellation occurs under the 24 hours requested, full payment is still required.
If you decide you no longer require services from Wagging Tails Dog Walking Services, please provide one weeks’ written notice.
Wagging Tails Dog Walking Services have full liability insurance, Pet First Aid trained and are DBS checked.
Payment Terms
Wagging Tails Dog Walking Services request a weekly payment via bank transfer.
Should you be unable to bank transfer, we have various payment facilities and we are happy to try and accommodate what fits best for you.
If you are unable to make a weekly payment due to exceptional circumstances, we will accept one week’s delay. Further delays might occur charges.
